Customer Success Manager

SONEKA is proud to be the first web solution dedicated to real estate asset managers, adopted by hundreds of Asset Managers. SONEKA offers a centralization of its customers' data and its calculation engine makes it possible to build business plans, financial reports and dashboards. Its great advantage lies in its high level of flexibility, allowing advanced customization according to the needs of each customer.

SONEKA has more than 60 satisfied customers, and thrives thanks to a solid team composed of 26 competent and passionate employees.

What is SONEKA?

Our customers talk about it

Under the responsibility of the Head of Customer Success and in close collaboration with all members of SONEKA: SONEKA (the founders, the technical team, the sales/marketing team and the product manager), you will join a team of 11 CSMs to support the significant growth of the company.

Your role will be to support customers in integrating SONEKA and using SONEKA on a daily basis.

Your main responsibilities are listed below and may change according to the growth of the company, your skills, and your skills.

Regular relationship with your existing customer portfolio:

• Support and support for customers in the use of the tool and its new functionalities,
• Monitoring customer satisfaction by managing the effective use of the solution and by meeting with them regularly,
• Management of new customer projects: additional needs identified, evolution of SONEKA,
• Organization with the rest of the CSM team of functional workshops with all customers.

Contribution to the evolution of SONEKA thanks to your knowledge of customers:

• Analysis and understanding of customers' needs to improve the solution: to be their spokesperson within the company,
• Participation in the drafting of specifications and tests with the product manager.

Support for the sales team: preparation of demonstration environments and participation in exchanges.

SONEKA is looking for an experienced profile with:

• Either an experience in real estate and asset management (asset management, property management, financial analysis, expertise, portfolio management),
• Either significant experience in deploying and integrating digital solutions, preferably in the field of finance or real estate,
• A strong analytical mind, a pronounced taste for data and an ease with data manipulation,
• A good knowledge of the SaaS environment: experience in implementing systems,
• A good command of Excel,
• An excellent relationship for collaborating as a team and exchanging with customers.

But also a profile being:

• Autonomous,
• Adaptable,
• Patient,
• B2B oriented.

The position is available as soon as possible.

Contract for an indefinite period in Paris, partial teleworking possible.

Salary to be discussed according to profile and experience.

Valentin Grisey

valentin.grisey@soneka.cloud

+33 6 75 11 11 61